Withdraw from contract
This page is for withdrawal requests.
A withdrawal means that a consumer wants to cancel the initial contract within the statutory withdrawal period, where such a right applies.
This is different from cancelling a subscription.
Withdrawal:
You ask to cancel the initial contract within the withdrawal period.
Subscription cancellation:
You cancel future renewals of your subscription. Your access usually remains active until the end of the current paid billing period.
Request withdrawal
You can use the form below to submit a withdrawal request for an eligible order or contract.
If no eligible order is shown, this may mean that there is currently no order connected to your account that can be withdrawn through this form.
Please read the important information below before submitting your request.
Important information about withdrawal
AJUT by A-ONE provides digital subscription-based services.
The service helps users understand, translate, simplify, structure and draft texts related to German documents.
The service does not provide legal advice, does not assess legal claims, does not calculate binding legal deadlines and does not replace a lawyer.
Right of withdrawal for consumers
If you are a consumer, you may have a statutory right of withdrawal.
A consumer is a natural person who concludes a legal transaction for purposes that are mainly outside their trade, business or profession.
The withdrawal period is generally 14 days from the conclusion of the contract, unless a different legal rule applies.
Digital services and immediate access
AJUT by A-ONE provides digital services.
If you request immediate access to the digital service before the withdrawal period has ended, your right of withdrawal may expire under the applicable legal conditions.
This may apply if you expressly agreed that the service begins before the withdrawal period ends and acknowledged the possible loss of your right of withdrawal.
AI questions, used credits and submitted requests
AI questions, free questions, paid questions, usage credits or monthly usage limits may be considered used once the request has been submitted and processed by the system.
This also applies if the answer is general, incomplete or less useful because the user did not provide enough relevant information or did not follow the instructions for submitting a request.
The quality and usefulness of AI-generated or manually prepared responses depend on the information provided by the user.
Users should provide all relevant context, for example:
– the type of document
– the user’s goal
– the relevant country, federal state or city, if relevant
– the desired language
– the desired tone
– the target recipient
– important dates, for context only
– the exact text that should be explained, translated, simplified, structured or drafted
– any important background information needed to understand the request
AJUT by A-ONE is not responsible if an answer is less useful because the user submitted incomplete, unclear, incorrect or misleading information.
This does not affect mandatory consumer rights.
Subscription cancellation
A withdrawal request is not the same as cancelling a subscription.
Paid access to AJUT by A-ONE is provided through subscriptions with a minimum term of one billing month.
A subscription can be cancelled for the end of the current paid billing period.
The cancellation stops future renewals. It does not automatically create a refund for the current paid billing period.
Optional immediate deactivation
Where technically available, the customer may request immediate deactivation of subscription access.
Immediate deactivation means that the customer voluntarily gives up access to the remaining paid service period.
Immediate deactivation does not automatically create a refund for already paid periods, unless mandatory consumer rights require otherwise.
Contact
If you have questions about withdrawal, subscription cancellation, refunds or account access, please contact:
Email: contact@a-one-app.com